MJ Room Policies
Shipping times are 48 business hours (Monday to Friday) maximum within the limit of available stock. This period corresponds to the preparation time of your order in our warehouses (destocking, verification, preparation of parcel, packaging, labeling ...), your order is then given to the chosen carrier.
Delivery times are 24h to 72h for Bags, CASES, and a working week for ACCESSORY classes; PORTFOLIO. Please note that deliveries may be delayed because of COVID-19.
MJroom.com pays special attention to the manufacture of its articles. However, if you come to notice a defect, The room is committed to repair your item for free.The MJ warranty is 1 year on all items, and lifetime for leather.
After verification, Himelhoch's will tell you how to return your item (s). In case of exchange, defective items will not be returned.
The MJ warranty does not cover normal wear and tear, accidental damage or the use of a solvent or abnormal use of the article. MJ articles being in compliance with the regulations in force, they are guaranteed against any manufacturing defect. Himelhoch's will communicate with MJroom on behalf of their customers.
Customers have up to 14 days to return an item.
All of our merchandise ships free to Himelhoch's customers.