Frequently Asked Questions
Quick facts
- Online-only retailer
- Handcrafted to order (typically ships after ~4 business days of production)
- Signature delivery available on standard shipping options
- Contact: info@himelhochs.com (or call +1-734-219-5010)
- Returns accepted within 30 days for unworn, undamaged items
What is your return policy?
We accept returns of unworn, undamaged items in their original condition within 30 days of the delivery date for a full refund. To start a return, please email info@himelhochs.com with your order number. We will provide a prepaid return shipping label.
Final Sale: Discounted items (price as marked) and personalized pieces are final sale and cannot be returned or exchanged.
When can I expect to receive my order?
Each watch band is handcrafted to order by our independent artisan. Please allow approximately 4 business days for production before your order ships. Once shipped, delivery times depend on the shipping option selected at checkout, and tracking details are provided by email.
Shipping options at checkout include:
- USPS Priority with signature delivery (3–4 business days) – $9
- UPS Ground with signature delivery (3–4 business days) – $13
- UPS Next Day Air – $45
How can I contact you?
You can reach us by email at info@himelhochs.com or by phone at +1-734-219-5010. We are a family-run business with a small team and typically respond within 24 business hours.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal. Customers can also check out using Apple Pay, Google Pay, and Shop Pay through Shopify’s secure checkout.
Do you have a brick-and-mortar store?
No. Himelhoch’s is an online-only retailer, making it easy to shop from anywhere in the United States.
How long has Himelhoch’s been in business?
Himelhoch’s was founded in 1876, when our great-grandfather began selling fashion goods from a pushcart in Michigan’s Thumb. In 1907, the store moved to Detroit and became a well-known fashion destination for decades. Today, as a fourth-generation family business, we continue that legacy with a focused collection of thoughtfully made accessories. Learn more on our Our Story page.
Why do you focus on repurposed designer accessories?
As the business evolved, we chose to focus exclusively on repurposed designer Apple Watch bands and bracelets. This allows us to honor Himelhoch’s heritage of distinctive fashion while embracing sustainability. Each piece is handcrafted in the United States using legally purchased, pre-owned materials that are carefully reimagined to give timeless designs a second life.