Frequently Asked Questions
What is your return policy?
We accept returns of unworn, undamaged items in their original condition within 30 days of the delivery date for a full refund. To start a return, email info@himelhochs.com with your order number. We’ll send you a prepaid return shipping label.
Final Sale: Gift cards, discounted items (price as marked), and personalized pieces cannot be returned or exchanged.
When can I expect to receive my order?
Orders are processed within 1–2 business days. Shipping options are:
- USPS Priority with signature delivery (3–4 business days) – $9
- UPS Ground with signature delivery (3–4 business days) – $13
- UPS Next Day Air – $45
You’ll receive tracking details by email once your order ships.
How can I contact you?
You can reach us by email at info@himelhochs.com or by phone at +1-734-219-5010. We’re a family company with a small team, and we’ll respond within 24 business hours.
Do you have a brick-and-mortar store?
No — Himelhoch’s is now exclusively online, making it easy for you to shop from anywhere.
How long has Himelhoch’s been in business?
Our story began in 1876, when our great-grandfather started Himelhoch’s on a push cart in Michigan’s Thumb. In 1907, the store moved to Detroit, where it became a fashion destination for decades. Today, as a fourth-generation family business, we continue that legacy by offering sustainable, repurposed luxury accessories. Learn more on our Our Story page.
Why do you focus on repurposed designer accessories?
As we’ve evolved, we chose to focus exclusively on repurposed designer Apple Watch bands and bracelets. This shift lets us honor Himelhoch’s heritage of distinctive fashion while embracing sustainability. Each piece is handcrafted in the U.S. from authentic, upcycled materials — giving new life to timeless designs while reducing waste.