Package Protection

By selecting Package Protection at checkout and paying an additional fee of 2% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.

If your package has been marked "delivered" yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. 

If your package is either:

Himelhoch's will send you a replacement for the item(s) to you, provided they are still available. If the item(s) are no longer available, Himelhoch's will issue a refund to you.

To file a claim, contact us at info@himelhochs.com with your Order #, contact info, and a description of the problem, and we will get back to you within 2-3 business days.

If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier.